This year we will again be using the Metcash Ordering System, which will take away the need for manual turn-in orders, alleviate errors and give us up-to-date information on orders as they are placed.
With the Metcash Food Expo, our retailers are looking forward to the very best deals and their expectation is that they are only available at Expo. This is a great opportunity to move big volume with face-to-face negotiations with our retail network.
The use of the system will be compulsory to all warehouse suppliers that wish to take orders at Expo. No manual orders will be accepted.
The Metcash Ordering System is split into two areas:
EXPO DEAL BOOK
Retailers will be advised prior to the Expo which suppliers will be participating and their items on offer via the Expo Deal Book, which is sent to stores approx. 3 weeks prior to Expo.
We must publish these to the retailers to allow them time to do their homework. Please ensure that your deals are offered so that all retailers regardless of size and channel can avail themselves of the great Expo-only deals.
All deals will be entered into the ordering system prior to Expo (2nd April – 25th May 2025 for Expo Deal Book inclusion). Please note the Expo Deal Book will run directly from the data entered into the ordering system. Therefore, if you miss keying your deals into the system by 25th May you will not have deals in the Expo Deal Book. We will not be accepting manual orders. All deals are to be entered in retail carton quantities, not single unit deals.
Please take care to ensure that deals that are entered are correct.
KEY DATES (for Deal Book Inclusion)
LOCK OUT PERIOD
There is a brief Lockout period - The Deal Lockout Period is to allow the MOS team time to check all deals entered, consolidate information into the deal book, ensuring it is communicated to retailers in a timely manner for them to review. Whilst in the Lockout period, you will not be able to view the deals you have in the system; please export a copy of your deals before system closes on Sunday 25th May 2025. Deal entry will open again on Friday 30th May 2025 to enable suppliers to add or increase deals.
NB: Deals can be modified after this date; however, those changes will not be included in any printed catalogues or deal books. Therefore, deals can only be improved, or new deals added after this date.
On registration if you choose to hire laptops at no cost to you, You will be issued with a dedicated laptop that is assigned to your stand and it will be preloaded with the Metcash Ordering System (MOS). When designing your booth you will need to take into account that the following hardware will need to be placed in your booth. Additional power points will be supplied to your stands to run this equipment at no extra cost.
Laptops will be available for collection in the main entry foyer opposite the registration desk from Saturday 12th July 2025 and will need to be signed out (and back in) by your stand exhibitor representative.
Representatives from Metcash Food and the GCCEC will be on hand to assist during the move-in and during the show. These people will be wearing pink safety vests with the words “IT Ordering Support” printed on the back. The registration desk will also house a dedicated IT helpdesk support for exhibitors and retailers during the event.
It is imperative that all laptops issued to you are safely secured out of show hours. At the conclusion of the show on Tuesday 15th July 2025, all laptops will need to be returned and signed back in.
If you are using MOS, please ensure that you complete the electronic ordering form sent to you by ExpoNet as well as the stand layout form that shows exactly where the equipment will be positioned in your stand. This will assist in ensuring the power and data cables are positioned correctly on each stand.
PLEASE BE ADVISED, ANYBODY INVOLVED IN YOUR STAND CONSTRUCTION IS NOT TO REMOVE ANY COMPUTER CABLES THAT MAY BE AROUND YOUR STAND OR BUILD OVER THE TOP OF THEM.
The Metcash Food Expo is not only about deals, it is also the ideal time to present new ranges, re-launches, advertising campaigns, promotional opportunities and also to present Category growth initiatives.
The manning and management of your stands with fully trained personnel will ensure maximum benefit for all concerned. As the MOS is an online portal, you can arrange for keying to occur from any remote location – to allow a real “sales & customer service” focus on your stands.
Please email the MOS Team with any questions or queries regarding the ordering system at MOS@metcash.com.
EXPO DELIVERY WINDOW
CATEGORY / DEPARTMENT | DATES (Week Commencing) |
All Grocery & Perishable Products | 08.09.2025
13.10.2025 17.11.2025 |
Tobacco Products | 18.08.2025 15.09.2025 |
Gold Coast Convention & Exhibition Centre
2684 Gold Coast Highway
Broadbeach QLD 4218
Sunday 13th July 2025 | 11:30am-4:30pm
Monday 14th July 2025 | 11:30am-4:30pm
Tuesday 15th July 2025 | 10:00am-3:00pm
© Copyright 2025 Metcash Expo