EXPO 2024 - Frequently Asked Questions

GOLD COAST CONVENTION CENTRE / ACCESS 

Q. How do I gain access to the Gold Coast Convention & Exhibition Centre (GCCEC) 

As the GCCEC is deemed a construction site up to and including Friday 12th July 2024, NO access is permitted for any suppliers before Saturday 13th July 2024 from 7:00am. Exhibitors who have large equipment, specifically fridges, will be able to have them delivered from Thursday 11th July 2024 from 7:00am, as arranged and directed by the Expo Operations team. A Metcash Food team member will be on hand to receive them on this day – note there is no general move-in permitted on Thursday 11th July.  We will allow 2 members of your Company to enter the exhibition site for 1 hour only on Friday 12th July to locate & check all your equipment & stock for your Stand has arrived. 

 

Q. Do I need to wear my name badge? 

A. When you pass through any of the entrances or exits throughout the entire move-in and move-out process, as well as during the show times, you may be asked to identify yourself. During move-in or move-out you need to sign in and be wearing a high vis vest.  During Expo hours your name badge must be always worn. 

 

Q. When will my move-in time be? 

A. All registered exhibitors will be contacted with their move-in times 2 weeks prior to Expo. Please adhere to your move-in times; early arrival will only cause unnecessary congestion. 

Be aware that during move-in and move-out the GCCEC venue is considered a construction zone. During move-in / move-out do not under any circumstances bring children into the venue as they will be asked to leave the premises. Children are permitted in opening hours of exhibition. 

 

Q. What if my move-in time does not suit? 

A. If the move-in time is unsatisfactory send an email to the Expo Ops Team, expo@metcashfg.com. Ensure you indicate why it will not work and if there are any preferences. This way we can handle your request efficiently. 

 

Q. Can I bring a vehicle into the inside of the Exhibition Centre? 

A. All vehicles brought into the GCCEC exhibition space for use on your display must comply with strict OH&S requirements. All vehicles must be first registered and then approved. To obtain approval send an email to the Expo Ops Team, expo@metcashfg.com  Note: vehicles include cars / bikes / trucks / boats / caravans / trailers. 

 

Q. Are animals allowed on the exhibitors’ stands? 

A. The GCCEC welcomes guide, hearing, and assistance animals, as defined in the Guide, Hearing and Assistant Animals Act 2009 and Disability Discrimination Act 1992 (DDA). Outside of this Act, no persons are permitted to bring animals into the GCCEC without the prior approval of the Expo Operations Team. 

 

Q. Can I cook in my stand? 

A. If it is your intention to do any cooking on your stand (other than food preparation), you must indicate your intention when registering your booth. Health regulations, cooking restriction / fire safety restrictions may apply and must be adhered to. Ensure the Events Team has been made aware, so appropriate procedures are put in place. 

 

Q. Is there parking available at the Exhibition Centre? 

A. Gold Coast Convention and Exhibition Centre's car park entrance is at the northern end of the building, accessible from traffic lights off the Gold Coast Highway and the main driveway off TE Peters Drive. Undercover (2.1m) car spaces are available for short-term parking. A daily $15 inclusive of GST flat rate is charged for car parking at the centre. Metcash Food personnel do not have the authority to alter this. 

For more information visit – https://www.gccec.com.au/about-us/parking/ 

 

Q. Will assistance be available at the loading dock? 

A. Security staff will direct your vehicle to the rear of the building where Metcash marshals and GCCEC staff will assist you. Pallet jacks and trolleys will be on hand. Loading dock access is via the Gold Coast Highway, entering via the undercover car park. Note that there is limited space on the dock. No vehicles at all are to be left unattended on the loading dock at any time. 

 

Q. Can I smoke at the Exhibition Centre? 

A. GCCEC is a ‘non-smoking’ venue. If you wish to smoke, you will need to go out to the designated outdoor smoking areas (DOSAs) around GCCEC. 

 

Q. Is their secure storage space available at the venue? 

A. Storage areas are limited at the venue and not always available. Those exhibitors wishing to store items are encouraged to include a storage area within your stand. We are not liable for security of your personal possessions. Under no circumstances leave valuables such as ANY personal items, laptops, valuable prizes unattended on your stand at any time. 

 

Q. Do I need to arrange waste removal? 

A. Industrial bins will be made available Saturday and Sunday. Please ask your staff to make use of these bins after you have set up your display. 

 

MEALS 

Q. Are there facilities available to obtain lunch/meals on move-in days? 
A. Coffee and tea facilities will be available on set up days. A BBQ breakfast/lunch will be provided on Friday and Saturday beginning at 8.00am. A $5.00 donation will be requested with proceeds going to a local charity. 

 

Q. Are there facilities available to obtain lunch/meals on Expo days? 
A. Yes, Lunch and light refreshments will be provided, during Expo in the at the Exhibitor Break Area, located on the Expo tradeshow floor area, the same area as ExpoNet Operations desk is located during expo set up. 

 

METCASH ORDERING SYSTEM / DEALS & ORDERS 

Q. What is the cutoff date for new lines to be ranged for inclusion of the 2024 Expo Deals? 
A. The new line must have a Metcash item code to be able to enter deals or orders. Note, all new lines must be ranged in warehouses at least 1 month prior to the first delivery window date.

 

Q. How do I load my deals to the system? 

A. Refer to the Metcash Ordering System page; all the instructions are listed in a printable PDF. 

 

Q. Do the deals given at Expo override my existing promotional program or are they additional? 

A. All deals at Expo are over and above existing promotional programs or any deals that are currently in the system. Expo deals do not "stack" onto your existing deals. 

 

Q. How are my deals claimed? 

A. There are 2 options for the Expo deals to be claimed. First is via a claim through Metcash, and the second is via cash directly through the retailer. The cash payment option is available only to tobacco suppliers. 

 

Q. How many delivery windows are there for the Expo deals? 

A. Expo Delivery Windows: 

CATEGORY/DEPARTMENT	DATES   (Week Commencing)
All Expo Orders  (Excl. Tobacco)	09/09/2024  21/10/2024  25/11/2024
Tobacco Products	19/08/2024  16/09/2024

 

REGISTRATION 

Q. What if the contact person nominated on the registration form changes? 

A. Send an email to the Expo Ops Team, expo@metcashfg.com; details will be amended. 

 

Q. What if we notice an error with our registration? 

A. Send an email to the Expo Ops Team, expo@metcashfg.com; details will be amended. 

 

Q. Can I have internet access at my stand? 

A. Internet connections can be arranged through the GCCEC. For pricing and connection information, download a copy of the “Technology Communication and Data Form”: 
Download here – for any additional or further enquires email exhibitorservices@gccec.com.au or call 07 5504 4035 

 

STAND INFORMATION 

Q. How can I find out where my booth is located? 

A. You will be advised of your booth number(s) after you have registered online. Each booth is numbered and correlates to the layout. Click here Exhibitor Zone.

 

Q. Can I request to change my booth location once it has been confirmed? 

A. The location may be able to be changed, however you will need to make a request via email to the Expo Ops Team, expo@metcashfg.com. Note that no booth number is guaranteed, and requests to change your allocated booth number / location will be subject to availability.

 

Q. Do I need to arrange insurance? 

A. You would have noticed information in the Exhibitor Information Guide about insurance on your exhibit. Most importantly, ensure your company has fully insured your equipment and stock during Expo. If you have not yet done so, ensure this is completed before the commencement of Expo.